Questions, answered.

Shipping is free in the United States. We pack the order within 2 business days. After it leaves us, delivery is typically 3 to 5 business days. The day it ships is not counted in that window. You receive a tracking number by email when the label is created.

Read the shipping page.

Yes. The rate is calculated at checkout. If a carrier charges import duty, that amount is paid by the buyer.

The shipping email includes the tracking number. A new number can take up to 24 hours before the carrier shows movement. If it has been more than 5 business days and you still have no tracking email, write us with your order number.

Check the spam folder, and the Promotions tab if you use Gmail. If it is not there, write hello@manelashoes.com or use the contact form and include the email you used at checkout.

Write us as soon as you can. We pack within 2 business days, so a change of address, size, or a cancellation is possible only before the label is created. Once the box has a label, the next step is an exchange after delivery.

It is an optional add-on at checkout. With it, exchanges and returns ship free, and we replace the order if the carrier loses or damages the box. Without it, the first size exchange is still free.

They are 100% fine wool felt, with a hand-shaped crown, a 3.74 inch brim, and a fully lined interior.

Keep rain off it when you can. If it does get wet, hang it from the crown until it is dry. Do not lay it flat, and do not put it near a heater. Wool can shift shape as it dries. Steam it back once it is dry.

Pick it up by the brim, not by pinching the crown. At home, use a hat stand or a wide peg. A thin nail dents the felt. For travel, use the rigid box it arrived in, or fill the crown with a folded shirt so the brim cannot collapse.

Yes. Steam one area at a time, press the dent out with your hands, and let the hat cool before you wear it. The full steps are on the care page.

Open the size and care guide.

You have 30 days from the delivery date. The first size exchange is free, and we email the return label. Start from the contact form and include your order number and the size you need.

Start an exchange.

Footwear must be tried indoors only, with no wear on the sole. Hats must come back intact, in the original rigid box. Items that are worn outside, stained, or missing the box are not eligible.

Store credit has no label fee. A refund to the original card deducts the return label, about $8 to $12. If you added package protection at checkout, the return label is covered and we also replace a box the carrier loses or damages.

A person replies on business days, Monday to Friday, 9:00 am to 5:00 pm Central. Once the return reaches us, we email you and then issue the store credit or the refund.